The map below depicts the most recent cities in the United States where Verizon Wireless users have reported problems and outages. If you are experiencing problems with Verizon Wireless, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Wireless users affected:
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Verizon Wireless is a telecommunications company which offers mobile telephony products and wireless services. It is a wholly owned subsidiary of Verizon Communications. It is the second largest wireless telecommunications provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Poughkeepsie, NY | 182 |
| New York City, NY | 159 |
| Brooklyn, NY | 132 |
| Philadelphia, PA | 129 |
| Washington, D.C., DC | 124 |
| Charlotte, NC | 117 |
| Chicago, IL | 90 |
| Atlanta, GA | 85 |
| Phoenix, AZ | 81 |
| Houston, TX | 78 |
| Augusta, GA | 75 |
| Pittsburgh, PA | 72 |
| Los Angeles, CA | 67 |
| Minneapolis, MN | 61 |
| Dallas, TX | 51 |
| Denver, CO | 43 |
| Newport, RI | 41 |
| Staten Island, NY | 39 |
| Portland, OR | 39 |
| Cleveland, OH | 37 |
| Buffalo, NY | 36 |
| Queens, NY | 34 |
| Little Rock, AR | 34 |
| Austin, TX | 30 |
| Hopewell Junction, NY | 30 |
| Orlando, FL | 29 |
| Baltimore, MD | 27 |
| Richmond, VA | 24 |
| Newark, NJ | 24 |
| Tucson, AZ | 24 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Wireless Issues Reports
Latest outage, problems and issue reports in social media:
Sweet D Modeling (@SweetDmodeling) reported @VerizonNews Get ready for garbage support and products from #Verizon
- Soph (@SophCustom) reported
@REBUQ i doubt it, verizon are way better and their lines are all fiber, its really difficult to drop connection with fiber since its laser going through each fiber cable, only way if who ever is working down where the cables are ran are doing anything
- bazsmommy (@BazsMommy) reported
@VZWSupport went to a store. Was told to go to AT&T to get my codE my other service. The customer service person said. I will wait. It took 6 minutes total. I came back he was busy. I asked the manager if he could help me. He said it's like the DMV. YOU LOSE YOUR PLACE. WTF!
- Brian Eig (@BizosHizos) reported
@VZWSupport So I then called customer support who immediately sent me the label via email and confirmed that the package was to be sent via UPS and that the label had the tracking number on it. 4/7
- MetalHead (@13steps2nowher) reported
@MeidasTouch @ATT I’ve been a AT&T customer for 20 years…this week I switched to Verizon….also will be cancelling our Direct TV this week! F$&@ AT&T
- Buttnuts (@buttnuts) reported
Verizon and at&t will keep u broke dog they to high wit they ****
- Brian Eig (@BizosHizos) reported
@VZWSupport I wasted hours of my time today using the chat customer support function and feel like I was either lied to or misdirected for some unknown reason. 5/7
- Torrey Lane (@LaneTorr) reported
@VZWSupport rebate submitted awaiting the validation date! It should have stopped me there and not have let me done it! Needless to say I'm bullsh*t that they refuse to give me that promotion still... I'm shocked... I'm disappointing being a brand new Verizon customer.
- Sweet D Modeling (@SweetDmodeling) reported
@Verizon you send me to the nearest store for a resolution and I am being told they cannot help. What in the F*** is wrong with supporting paying clients and resolving their issue in a timely manner. Not a 5mo+ timeline.
- Brian DeVito (@bdevit) reported
@VZWSupport If a number is leaving a longtime shared “family” plan (16GB XL) would this be considered a “new account” and therefore eligible for first time customer promotions?
- Chad Ryan (@ChadwikoTWW) reported
I like Kate McKinnon.These Verizon ads are terrible and present her as unlikeable, which is genuinely tough to do.
- Brew York (@brew_york) reported
Hi @vzwsupport it’s absolutely embarrassing how terrible your service is a @jaxairport. So glad I don’t have to do business here or else I’d be changing my mobile service.
- Julianna she/her (@juliannna_x) reported
@VZWSupport Too late now.. every time I’m here I have slowdown issues. Last time I was here a rep. Told me it was because of the large crowds. Idk if that is the issue because my brothers phone were working fine and we are on the same plan AND I have an iPhone 12 pro max
- Rhymes with Let It Be! 🎶🎵😃✌🤞🤟🙏❤🤠 (@UrbanAborigane) reported
@VZWSupport When I got this phone. My Verizon signal has been lousy 11 years I've lived here.. Even though it's a populated area, it's mostly poor people, so lousy infrastructure/signal.But at least my previous 📱s had 3g, so when my signal was bad I could still (slowly) get something.🧵
- The Mafia Princess (@vegasqt1) reported
@TMobile hi… I’ve been a Sprint Customer for 17 yrs. That’s longer than 95% of most relationships… I think I’ve shown my allegiance by sticking w/you &the buyout.Your service sucks. I pay $138 for ****** service. @Verizon what kind of deals are you running? I’m very loyal.
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